Customer experiences
Here we have gathered some selected examples of how our portals are used by municipalities, companies, and universities to simplify daily operations, reduce administration, and create smarter processes.
Discover how various organizations have successfully streamlined their work and provided both users and operations with a better digital experience using Onify.
A way in for Karlskrona's citizens
Karlskrona municipality has taken an important step towards a more accessible digital service. The journey started with a business portal but quickly evolved into the vision of a common citizen portal that gathers information and services in one place.
Challenge
Karlskrona, like many other municipalities, had difficulty finding a way into the municipality. Information was stored in different systems and presented in different views. As a citizen, it was not possible to see your full involvement in one place. Cases, permits and registrations were scattered and there was no personal overview of their own information or contacts with the municipality.
Solution
The solution was Onify Citizen, a citizen portal that integrates and brings together information from the municipality's business systems in a common interface. Here, citizens get a personalized view of their objects, such as companies, properties or cases, together with related information and services. This creates a natural gateway to all the municipality's services.
Result
With Onify Invånare, Karlskrona has created an interface where the citizen is put at the center and where the services are built based on their needs. The portal offers a login that is always accessible and personalized. It presents information that the citizen could not previously access in an easy way and brings everything together in a clear view. The citizen is helped to continue based on their own commitment, which lays the foundation for realizing the vision of a single entry point to the municipality.
Linköping Municipality digitizes case handling with a case management portal
Onify is used in Linköping Municipality across several areas, including an invoice portal and an IT portal. The biggest change is seen in the case management portal, where cases are received in seconds, information is automatically retrieved, and work becomes simpler for case handlers.
Challenge
Cases arrived via phone, email, web, and visits, ending up in different systems and workflows. This made receiving them time-consuming, increased the risk of errors, and complicated follow-up. The municipality needed a unified entry point that provided case handlers with a clear workspace regardless of the channel.
Solution
The case management portal gathers all incoming cases in one place and provides case handlers with a unified interface for receiving, triaging, and further processing. Relevant data is automatically retrieved through integrations with existing systems, ensuring the correct information is available from the start. The portal supports prioritization, notifications, and follow-up, allowing cases to be received and forwarded to the right recipient in just a few seconds.
Result
Receiving new cases now takes around 10 seconds, whereas previously it could take up to 15 minutes. Quality has been improved through more consistent and automated processing, workflows are smoother and follow-up is clearer. Together, this provides faster service to citizens and businesses and a simpler everyday life for caseworkers.
Stena Fastigheter's invoice portal streamlines operations for the entire organization
Stena Fastigheter has modernized both internal and external invoice management with an invoice portal from Onify. The portal gathers functions in a common interface and simplifies work for the finance department.
Challenge
Invoice management was complex and scattered, involving over 200 companies, hundreds of cost centers, and several different IT systems. The process required a lot of manual work, which increased the risk of errors and made approvals and compilations unnecessarily time-consuming.
Solution
Onify's platform gathers Stena Fastigheter's invoice flows in a unified and user-friendly interface. Several existing financial systems and automation tools are integrated so that everyone involved, from the finance department to decision-makers, can work within the same portal. Automated processes replace manual steps, making it possible to search, compile, and approve invoices in a single view. The shared platform is scalable, providing Stena with a stable foundation to gradually streamline more financial processes in the future.
Result
The implementation of Onify's platform has led to quick and accurate compilation of invoice data and fully searchable invoice information, with data automatically retrieved from multiple systems. Approvals are now done digitally, making them secure, traceable, and structured. Error handling has significantly decreased, lead times throughout the invoice process have been shortened, and workflows have become more efficient and user-friendly for the entire organization.
“The old system was being phased out. With Onify, we achieved lower maintenance, a unified technology stack, and a simpler path away from older systems.”
- University of Helsinki
IT portal simplifies daily operations for the University of Helsinki
The University of Helsinki uses Onify as an IT portal for both students and staff. In a unified interface, everyone gains quick access to products, services, and permissions. The portal is used by over 30,000 students and 8,000 employees, simplifying administration across the entire organization.
Challenge
As one of the largest universities in the Nordics, with eleven faculties across four campuses, its operations were characterized by extensive administrative flows and many fragmented systems. The university needed to streamline the management of IT assets and services for students, researchers, and staff.
Solution
Onify delivered an IT portal that consolidates orders for products, services, and permissions into a unified interface. Asset management covers the entire lifecycle, from computers and licenses to users and rooms. The portal integrates several existing systems and provides a cohesive, user-friendly view for the university's various target groups.
Result
Over fifty thousand cases are handled annually via the portal, and more than 150,000 objects are efficiently administered. Hardware orders are processed over 85% faster, reducing the time from approximately two weeks to about two days. The administrative time for orders has decreased from several hours to under an hour. Workflows are smoother, and the user experience has improved for both students and staff.
Nordic Order Portal at Bravida
Bravida has implemented a Nordic order portal with the help of Onify. The portal serves as a unified entry point for the IT department, managers, and technicians, making orders simpler and daily operations more efficient for all user groups.
Challenge
The IT department needed a smoother way to manage equipment, software, users, and cost centers across several Nordic countries. Orders were scattered across different systems and processes, making the work time-consuming and difficult to oversee.
Solution
Onify delivered a Nordic order portal that consolidates orders and items into a unified interface. The portal integrates several existing systems and is linked to Bravida's order catalog, allowing the entire flow to be managed digitally from product selection to final delivery. It supports permissions, approvals, cost centers, and traceability, ensuring a consistent process regardless of country or user role.
Result
Over 18,000 orders and cases are handled annually via the portal. A fully digitized order flow has resulted in clear time savings for IT, managers, and technicians. Bravida can phase out older portals and consolidate processes into a single workflow, error handling has decreased, and the degree of automation has increased throughout the organization.
