Customer experiences
Here are some selected examples of how our portals are being used by municipalities, businesses and universities to simplify everyday life, reduce administration and create smarter processes.
Discover how different organizations have managed to streamline their work and give both users and business a better digital experience with Onify.
A way in for Karlskrona's citizens
Karlskrona municipality has taken an important step towards a more accessible digital service. The journey started with a business portal but quickly evolved into the vision of a common citizen portal that gathers information and services in one place.
Challenge
Karlskrona, like many other municipalities, had difficulty finding a way into the municipality. Information was stored in different systems and presented in different views. As a citizen, it was not possible to see your full involvement in one place. Cases, permits and registrations were scattered and there was no personal overview of their own information or contacts with the municipality.
Solution
The solution was Onify Citizen, a citizen portal that integrates and brings together information from the municipality's business systems in a common interface. Here, citizens get a personalized view of their objects, such as companies, properties or cases, together with related information and services. This creates a natural gateway to all the municipality's services.
Outcome
With Onify Invånare, Karlskrona has created an interface where the citizen is put at the center and where the services are built based on their needs. The portal offers a login that is always accessible and personalized. It presents information that the citizen could not previously access in an easy way and brings everything together in a clear view. The citizen is helped to continue based on their own commitment, which lays the foundation for realizing the vision of a single entry point to the municipality.
Linköping municipality digitizes cases with case manager portal
Onify is used in Linköping Municipality in several areas, including an invoice portal and an IT portal. The biggest change can be seen in the caseworker portal, where cases are received in seconds, information is retrieved automatically and the work becomes easier for the caseworkers.
Challenge
Cases came in by phone, email, web and visits and ended up in different systems and working methods. This made reception time-consuming, increased the risk of errors and made follow-up difficult. The municipality needed a single point of entry that gave administrators a clear workspace regardless of channel.
Solution
The case handler portal brings all incoming cases together in one place and provides case handlers with a uniform interface for receiving, triaging and further handling. Relevant data is automatically retrieved via integrations with existing systems so that the right information is in place from the start. The portal supports prioritization, notifications and follow-up, allowing cases to be received and forwarded to the right recipient in seconds.
Outcome
Receiving new cases now takes around 10 seconds, whereas previously it could take up to 15 minutes. Quality has been improved through more consistent and automated processing, workflows are smoother and follow-up is clearer. Together, this provides faster service to citizens and businesses and a simpler everyday life for caseworkers.
Invoice portal at Stena Fastigheter streamlines the entire organization
Stena Fastigheter has modernized both internal and external invoice management with an invoice portal from Onify. The portal brings together functions in a common interface and facilitates the work of the finance department.
Challenge
Invoice processing was complex and dispersed, with more than 200 companies, hundreds of cost centers and several different IT systems. The process required a lot of manual work, which increased the risk of errors and made certification and reconciliation unnecessarily time-consuming.
Solution
Onify's platform brings together Stena Fastigheter's invoice flows in a uniform and user-friendly interface. Several existing financial systems and automation tools are integrated so that everyone involved from the finance department to decision-makers can work in the same portal. Automated processes replace manual steps and allow invoices to be searched, compiled and certified in a single view. The common platform is scalable and gives Stena a solid foundation for gradually streamlining more financial processes in the future.
Outcome
The introduction of Onify's platform has led to fast and accurate compilation of invoice data and a fully searchable invoice data where information is automatically retrieved from multiple systems. Certification is now digital, making it secure, traceable and structured. Error handling has been significantly reduced, lead times throughout the invoice process have been shortened and workflows have become more efficient and user-friendly for the entire organization.
"The old system was going out of business. With Onify, we got lower maintenance, a unified technology stack, and an easier path away from legacy systems."
- University of Helsinki
IT portal simplifies everyday life for the University of Helsinki
The University of Helsinki uses Onify as its IT portal for both students and staff. A single interface gives everyone quick access to products, services and permissions. The portal is used by over 30,000 students and 8,000 employees and makes administration easier throughout the organization.
Challenge
As one of the largest universities in the Nordic region, with eleven faculties on four campuses, its operations were characterized by extensive administrative flows and many fragmented systems. The university needed to streamline the management of IT assets and services for students, researchers and staff.
Solution
Onify delivered an IT portal that brings together the ordering of products, services and permissions in a unified interface. Asset management takes place throughout the lifecycle, from computers and licenses to users and rooms. The portal integrates several existing systems and provides a coherent, user-friendly view for the university's different audiences.
Outcome
Over fifty thousand cases are handled annually through the portal and more than 150 000 items are efficiently managed. Hardware orders are over 85% faster, from around two weeks to around two days. Administrative time for orders has been reduced from several hours to less than one hour. Workflows are smoother and the user experience has improved for both students and staff.
Nordic order gateway at Bravida
Bravida has introduced a Nordic ordering portal with the help of Onify. The portal serves as a single point of entry for the IT department, managers and technicians, making ordering easier and everyday life more efficient for all user groups.
Challenge
The IT department needed a more flexible way to manage equipment, software, users and cost centers in several Nordic countries. Orders were scattered across different systems and processes, making the work time-consuming and difficult to keep track of.
Solution
Onify delivered a Nordic ordering portal that gathers orders and objects in a uniform interface. The portal integrates several existing systems and is linked to Bravida's order catalog so that the entire flow can be managed digitally from product selection to finished delivery. There is support for authorizations, authorization, cost centers and traceability, which provides a consistent process regardless of country or user role.
Outcome
More than 18 000 orders and cases are handled annually via the portal. A fully digitized order flow has resulted in clear time savings for IT, managers and technicians. Bravida is able to phase out older portals and consolidate processes into a single way of working, error handling has been reduced and the degree of automation has increased throughout the organization.
