Many organizations have information spread across multiple systems, making it difficult to provide users with a cohesive experience. With our object-thinking approach, we create a common structure where information from various sources is presented in a consistent and understandable way.
This means we view everything we manage – such as a case, a company, a property, a person, or a permit – as an object. For each object, we collect metadata from various types of systems, such as IT systems, operational systems, or government agency systems. We then transform this information into a common structure, from which we can display various attributes, statuses, stages, and actions that make the information easy to understand and act upon. If information about an object exists in several different systems, we merge it to create a single object.
If we look at the case object, it means we can not only gather all cases from different systems in one place but also present them in a consistent manner. It doesn't matter which system the case originates from. We are not restricted by how cases appear in the underlying systems; instead, we create a clear case standard that is adapted, for example, for a citizen.
Take a building permit as an example. There might be over 30 different statuses in the system, but for the citizen, we might only want to show a few, understandable milestones that reflect the process's progress. The same logic applies regardless of the type of case or the underlying system. We can also link actions such as e-services, tasks, or automated workflows directly to the object. This makes it possible to digitize processes in a smarter way.
Our object-based approach also suits private companies looking to create a clearer overall picture for their employees or customers. This could involve structuring information around items like an asset, a customer, a user, a license, or a product.
Curious about how it works in practice? Get in touch and we'll tell you more.
