Many organizations have information spread across several systems, which makes it difficult to give the user a coherent experience. With our object-oriented approach, we create a common structure where information from different sources is presented in a uniform and understandable way.
This means that we see everything we handle as a case, a company, a property, a person or a permit as an object. For each object, we collect metadata from different types of systems, such as IT systems, business systems or government systems. We then transform the information into a common structure and from that we can display different attributes, statuses, stages and actions that make the information easy to understand and act on. If information about the object exists in several different systems, we merge it and create one object.
If we look at the case object, it means that we can not only gather all the cases from different systems in one place, but also present them in a uniform way. It does not matter which system the case comes from. We are not locked into how cases look in the systems behind them, but we create a clear case standard that is adapted to, for example, a resident.
Take a building permit as an example. There may be more than 30 different statuses in the system, but to the citizen we may only want to show a few, understandable milestones that reflect the process. The same logic applies regardless of the type of case or underlying system. We can also attach actions such as e-services, tasks or automated flows directly to the object. This makes it possible to digitize processes in a smarter way.
Our object approach is also suitable for private companies that want to create a clearer whole for employees or customers. It can be about structuring information around objects such as an asset, a customer, a user, a license or a product
Curious about how it works in practice? Get in touch and we'll tell you more
