Many municipalities currently manage cases across multiple different systems. For residents and business owners, this can make it difficult to get a clear overview of what is happening, the status of a case, and where to find relevant information.
With the case management module in Onify Residents, the municipality consolidates its cases into a single view, regardless of which operational systems the information comes from. Users enjoy a simple and cohesive experience, as Onify displays the information in the same way regardless of the source.
In My Cases, users can, among other things:
- View all of their current and closed cases
- Track status and key events
- Read comments and feedback
- Please include additional information and attachments
- Download attachments and decisions
By consolidating information from multiple business systems in one place, the process becomes more user-friendly and transparent for both residents and business owners. At the same time, the municipality gains a unified view of its cases, regardless of the underlying system environment. Furthermore, users do not need to know which system is handling a case; instead, they can track status, events, and feedback from a single view. This provides greater transparency into the processing workflow and reduces the need to contact the contact center or case managers to get answers to questions about the case’s status.
"My Tasks" is being developed in line with national initiatives
We are also developing support for the national standard for consolidated case feedback, an initiative led by the Swedish Tax Agency within the framework of Ena, Sweden’s digital infrastructure. The aim is to create a common method for public sector entities to provide feedback on cases to residents and businesses. By adhering to the standard, users will have a more consistent experience. They can track their cases in the same way regardless of which agency or municipality is responsible for the case. This is an important step toward a simpler digital everyday life where residents and business owners can more easily find and track information over time.
Would you like to learn more about how Onify Residents works in practice? Contact us or book a demo, and we’ll tell you more.
